Frequently Asked Questions
Everything you need to know about your Beauty House experience.
Are your products cruelty-free and authentic?
Yes, we guarantee that 100% of our products are authentic and sourced directly from authorized distributors. We prioritize carrying brands that are certified cruelty-free and clearly label these on each product page.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. We also offer express shipping options at checkout if you need your beauty essentials sooner.
What is your return policy for opened skincare items?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you experience an allergic reaction, please contact our support team for assistance.
Can I track my shipment in real-time?
Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installment payments.
Do you offer international shipping?
Currently, Beauty House ships to over 20 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.